Answers to our most frequently asked questions.
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A versatile space where memories are made.
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Chalet Setsugekka is a fully-furnished, two-storey chalet with three bedrooms and two bathrooms. The chalet sleeps up to seven in existing beds, with space for two extra guests in our traditional tatami room, created as a zen space to unwind, but doubles as a fourth bedroom upon your request.
The elegant and open-plan living area on the top floor features floor-to-ceiling windows, heated floors, a modern kitchen, solid wood dining table and soft chairs around a large flatscreen TV. This is where leisure and luxury come together - an excellent space to relax in and share quality time with your loved ones.
SETSUGEKKA LAYOUT
Hakuba Valley Lift Tickets
Avoid queues when gaining access to Hakuba's 11 fabulous ski resorts by pre-ordering the Hakuba Valley Lift Ticket - delivered directly to your chalet upon check-in.
Ski/Snowboard Lessons
Looking to enhance your skills on the mountain? No matter what your level, private or group lessons can be arranged via our trusted ski school partners.
Courtesy Collection
The moment you step off your bus or train, a friendly host awaits to greet you. A courtesy pick-up is available on your arrival to Hakuba and a drop-off for your journey home.
Supermarket Shuttle
Shuttles to the local supermarket are offered every three days to guests without a vehicle. Keep your chalet fully stocked with groceries, refreshments and tasty Japanese snacks.
Babysitting Service
Enjoy quality time on the ski slopes with your partner or treat yourself to a night out on the town. Certified, English-speaking babysitters can be arranged to look after your little ones.
Dedicated Concierge
Our intimate knowledge of the Hakuba Valley is at your full disposal. Whatever you may need, our bilingual concierge team is readily available to assist for an effortless stay.
Premium guest services for an effortless stay.
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GUEST SERVICES
PRIMARY FEATURES
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Underfloor Heating
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Keypad Entry
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Heated Driveway
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Ski Dry Room
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Washer / Dryer
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Airconditioning
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Sofa Lounge
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Highspeed Internet
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4K TV w/ Netflix
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Tatami Tea Room
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Floor-length Windows
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Covered Balcony
KITCHEN APPLIANCES
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IH System Kitchen
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Cookware
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Refrigerator/Freezer
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Kitchen Utensils
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Dishwasher
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Soaps/Detergents
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Microwave
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Toaster
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Nespresso Machine
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Electric Kettle
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Rice Cooker
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Table/Glassware
BED & BATH AMENITIES
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Premium Mattress
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Fresh Linens
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Face/Body Towels
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Bedroom Closet
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Body-length Mirror
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Bedside Lamp
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Hand/Body Soap
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Blackout Blinds
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Shampoo/Conditioner
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Toothbrush/paste
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Q-tips/Cotton
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Hair Dryer